Contact support

Where to write, what to include, and what to expect for a response.

1 min readUpdated May 20, 2026

Email us

General help: support@virtualdrive.us

Privacy / GDPR / CCPA: support@virtualdrive.us

Security disclosures: support@virtualdrive.us

What to include

  • The email on your VirtualDrive account.
  • The platform (web, iOS) and rough OS version.
  • What you were doing and what went wrong — screenshots help.

Response times

We aim to reply within 24 hours on weekdays. Security disclosures get a response within 48 hours.

Didn't solve it?

The team replies to support@virtualdrive.us within 24 hours on weekdays.

Email support