Cancel a web subscription
- Dashboard → your avatar → Billing & plan.
- Click Cancel subscription. Your plan stays active until the end of the billing period.
- After the period ends, your account downgrades to Free. Files over the 20 GB cap stay readable but you won't be able to upload more.
Cancel an iOS subscription
You must do this from Apple, not from us. Settings app → your name → Subscriptions → VirtualDrive → Cancel.
Refunds
Web (Stripe): we'll refund a recent charge within 14 days, no questions asked. Email support@virtualdrive.us with the charge ID.
iOS: Apple handles all refunds for App Store purchases. Visit reportaproblem.apple.com within 90 days of the charge.